Welcome to PumpStrokeCounters.com
For all your Stroke Counter needs.
In the field since 1999...
Pump stroke counters are covered under warranty for a full year parts and labor. The electronics "PC-Board" is guaranteed against defects in workmanship and materials for 1 year from date of purchase. This warranty shall be limited to repairs and/or adjustment. All third party parts are covered by their warranty. Cunsumable parts are not covered such as wire, switch boots, lexan, faceplate, connection/fittings and switch as these can be damaged during normal use over time.
5010 Bayouside Drive
Chauvin, La. 70344 USA
Ship all repairs to the above address for service repairs and/or problems. This warranty becomes VOID if the product shows evidence of tampering, use contrary to the applicable instruction manual, shipping damage or damage resulting from repairs performed by other than TW Specialty. This warranty does not cover postal cost, insurance or any other incidental cost including shipping cost. The warranty expressly provided for herein is the sole warranty provided in connection with the product itself and no other warranty, expressed or implied, is provided. TW Specialty assumes no responsibilities for any other claims, including water damage.
All repairs are required to have an RMA. Call , email or fax for a RMA number. Fill out the RMA form for each unit and return to the above address.
All returns are subject to a restocking fee of 20% of unit purchase price. Shipping cost is not refundable. To be eligible for a return you must obtain an RMA number. Please state why you are returning the unit. The RMA number can be obtained by email, fax or phone. Each unit must be returned using the RMA form. If the unit is found to be damage or used, instead of a refund a repiar will be performed and the unit returned. If the unit is under warranty the unit will be repaired at no cost to the customer. If the unit is found to be unused and in working condition a refund will be issued - 20% restocking fee of unit cost.
TW Specialty LLC is not responsable for custom fees or any other fee including duty fees in your country. TW Specialty ships using UPS, DHL and Fedex.